As Gordon Ramsay says at the end of each episode of Kitchen Nightmares, "What a day!"
It's not always fun to wake up at 4am in the mornings for work. For me, it never is. It's like a constant battle with myself to be on time, not be embarrassed by getting late. But there's something worse than that - your super important work getting cancelled.
So this is what happened at my pastry shop:
Yesterday:
Customer: I need a cake.
Me: Alright, what kind of a cake do you want? What time do you want it? Do you need icing on it?
Customer: Ah, alright. I need icing on it. I need it...aaa...at 7 am.
Me: Okay sir, we'll have your cake ready by 6 30 am! Have a great day!
Today (6 30 am, as promised):
Me: Good morning sir, how's it going? Here's your cake!
Customer: Grr...Grr...Where's the icing?
Me: Here it is, exactly how you asked for it!
Customer: What do you mean? Where's the second layer of the cake?
Me: Oops...Second Layer? I was never informed of that! Who did you speak to?
Customer: Aaa...I spoke to ******** (referring to an employee who's been on vacation since 2 months!). He knows everything.
Me: No worries sir, how about this - you keep this cake this at half price this time, and next time, we'll make it a point to make a two layer cake.
Customer: Hmm, where are the mangoes on the cake?
Me: Sir? It's the winter season right now. If you still need mangoes, we'll get some by tomorrow.
Customer: No, I want my mangoes right now!!
Me: Alright, let me try to get some mangoes right now.
Customer: *Throwing a fit* - I want my mangoes now! I want my mangoes now! I am going to another pastry shop! I need my mangoes now! That's how I had it on my birthday 6 years back!
Needless to say, the pastry shop is conducting a super thorough investigation into why the mangoes were not guessed to be on the cake during winter, and why there was a breakdown in communication!
Well, life would have been much less exciting if people asked and got exactly what they wanted! Did I say that life is also about coming across weird people at times? Well, I think I'm in for a ride!
As my friend said, "It's still not time!" :)
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